Solutions

IP Contact Center Solutions


Today products are becoming mare commodities and it is difficult to differentiate through products’ features, functionalities or price. The new mindset is definitely toward customer service as a differentiator. In particular, the new focus is on giving customers easy access to critical information. For this reason we see growing importance of multi-channel customer contact center. A multichannel contact center enables an organization to interact with its customer through the channel its customers prefer. LEADS being experienced of implementing contact center for few years have right skill set to work as a partner with an organization to implement contact center. LEADS offering for contact center solution encompasses service for developing business cases, deliver contact center products and services to managed service operation. As solution platform LEADS offer contact center based on Cisco Unified Communication platform. The most competitive advantage for an organization of having a contact center solution from LEADS is that it has end to end system integration capability and experience to deliver the entire products and services for contact center solution. LEADS offers contact center solution in the both capex oropex model. With LEADS as a contact center solution partner customer can concentrate more on their core business and innovation around how contact center can be exploited for business benefits. Following are LEADS’ offering for contact center solution:

• Wallboard and Reporting.
• Headsets and IP Hard phones.
• Voice and Screen Recording with quality monitoring.
• SOA based Middleware as common platform of hosts integration.
• All infrastructure hardware and software for above solution components.
• Customized Agent Desktop application, integrated with host applications.
• Cisco Contact Center platform – IPCC (Voice Gateway, IP PBX, CVP, ICM etc).

For more information about Contact Center Offering form LEADS, please contact at: Telephone: +880-2-9552145