IT Service

IT Service

IT Service Packs

Choose the one you prefer from the available options below or take the help of our experienced team to select the right one suited for your business.

Express Pack

  • Organization having 50 to 199 users
  • Desktop, Laptop, and Thin-client based endpoints
  • Mail Server
  • Application Server
  • Database Server
  • Storage
  • Backup
  • Firewall
  • Network Printer
  • Single site deployment
  • Wired Network
  • Wireless Network
  • Anti-Virus update
  • Weekly proactive call
  • Emergency service call (2 in a month)
  • Important patch/service pack updates for Server and end point devices
  • Internet Health Check-up
  • RMA (excluding spare parts)

Silver Pack

  • Organization having 200+ users
  • Desktop, Laptop, and Thin-client based endpoints
  • Mail Server
  • Application Server
  • Database Server
  • Virtualization
  • Storage
  • Firewall/IPS/URL filtering
  • IP Telephony
  • Video Conferencing
  • Backup
  • Network Printer
  • Wired Network
  • Wireless Network
  • Anti-Virus update
  • Weekly proactive call
  • Emergency service call (4 in a month)
  • Important patch/service pack updates for Server and end point devices
  • Internet Health Check-up
  • Site Redundancy
  • On-site engineer (5 x 8)
  • RMA (excluding spare parts)

Gold Pack

  • Organization having 200+ users
  • Desktop, Laptop, and Thin-client based endpoints
  • Mail Server
  • Application Server
  • Database Server
  • Virtualization
  • Storage
  • Firewall/IPS/URL filtering
  • Network Printer
  • IP Telephony
  • Video Conferencing
  • Backup
  • Wired Network
  • Wireless Network
  • Anti-Virus update
  • Single site deployment
  • Weekly proactive call
  • Emergency service call (4 in a month)
  • Important patch/service pack updates for Server and end point devices
  • Internet Health Check-up
  • Site Redundancy
  • On-site engineer
  • RMA inclusive Spare Parts plus Software support service for commercial off-the-shelf products
  • 24×7 Service

Premier Pack

  • Cisco Contact Center Express
  • Cisco Enterprise Contact Center
  • Entrust Datacard Central Issuance
  • DellEMC Enterprise Contract for Server, Storage, & Networking
  • Services for Glory Note Sorting Machines
  • Primary-key Public-key Infrastructure Services

On-Demand Pack

  • Resource on-demand for Hardware & Appliances
  • Hourly Charge
  • Root cause analysis report submission
  • Spare Parts Requisition
  • Sales of spare parts

Technical Resources Recruitment Service

  • Contractual Employment of technical resources
  • Short-term Resource outsourcing
  • Customized Technical training on computer hardware & software
  • Technical Scope outsourcing (ITeS)

Why Choose Us?

Country wide service reachability
30+ years of experience in professional service
Certified Professionals
Domain knowledge in BFSI, Telecom, Large Enterprise, and Government verticals
Project management skills
Core-value driven corporate culture
Partnership with core technology providers such as Oracle, Microsoft, Cisco, DellEMC, Entrust, Glory, Checkpoint, VMware etc.
Trained people to handle unpredictable situations like Fire, Strike, Chaos etc.
Comply with Customer’s policies like Intellect Property Rights (IPR), Environment, Health, Gender, and Security
We strictly follow country’s labor law

Certifications

CCNA R&S – Cisco Certified Network Associate in Routing & Switching
CCNP R&S – Cisco Certified Network Professional in Routing & Switching
CCNA Collaboration – Cisco Certified Network Associate in Cisco Unified Communications (UC) solutions
CCNP Collaboration – Cisco Certified Network Professional in Cisco Unified Communications (UC) solutions
CDCP – Certified Data Centre Professional
DCCA – Data Center Certified Associate
DellEMC Certified Professionals in Servers & Storage
RHCE – Red Hat Certified Engineer
MCSE – Microsoft Certified Solutions Expert
PMP – Project Management Professional
Trained Professionals in Structured Cabling Systems
EDC Certified Professionals for Desktop & Central Issuance Systems
EDC Certified Professionals for 2FA, SSL, PKI etc.
Glory Certified Professionals for Note Handling Products (Note-sorting, ATM, CDM, Note-Counting machines, TCR)

Customers

Al-Arafah Islami Bank Limited
BRAC Bank Limited
Dhaka Bank Limited
Dutch-Bangla Bank Limited
Eastern Bank Limited
Islami Bank Bangladesh Limited
Islamic Development Bank
Mercantile Bank Limited
Mutual Trust Bank Limited
National Bank Limited
Banglalink
NCC Bank Limited
NRB Commercial Bank Limited
One Bank Limited
Premier Bank Limited
Prime Bank Limited
Southeast Bank Limited
Standard Chartered Bangladesh
The City Bank Limited
United Commercial Bank Limited
Uttara Bank Limited
Grameenphone
Apex Holdings Limited
Ernst & Young
G4S Bangladesh
NetWorld Bangladesh Limited
Bangladesh Technical Education Board Bureau of Manpower, Employment and Training (BMET)
Dhaka Water Supply and Sewerage Authority
Directorate of Technical Education
Wage Earners’ Welfare Board